Cancellation & refunds, clearly.

Seller: Sourav Karmakar, operating ZODIA by OXODIAN. Contact support@oxodian.com or WhatsApp +91 7449910567.

Checkout is not currently open. Owner tests are not payments and cannot create a charge or refund. The policy below applies when paid checkout is enabled.

One-time digital reports

A ₹29 purchase covers one chosen-topic reading and five relevant follow-up questions; it does not renew. You may request cancellation before report generation has begun. If generation fails and the report is not delivered, request a retry or a refund of the undelivered purchase. A duplicate charge for the same order is eligible for correction/refund after verification.

Monthly subscriptions

Cancel future renewal through billing controls when offered, or email support from your sign-in address. A cancellation request stops future renewal once processed; already-paid access normally lasts until the current paid period ends. If a charge occurs after a cancellation was confirmed in time, contact us for correction.

For an unused new subscription or a material service failure, contact support promptly, preferably within seven calendar days, for review. Used access is not automatically refundable merely because an interpretation does not match your expectations; material defects, non-delivery, duplicate charges and statutory rights are still reviewed fairly. This does not create a blanket exclusion of applicable consumer rights.

How to request a refund

Send your account email, order/payment reference, purchase date and a short explanation. Do not send passwords, OTPs or card details. We aim to acknowledge within two business days and communicate the outcome or required information within seven business days.

Approved refunds are initiated to the original payment method. Banks and payment providers control the credit timeline; it commonly takes about five to seven business days after initiation and may take longer in some cases. We will provide the available reference so you can follow up.

No physical returns

All products are digital services. No parcel return, replacement shipment or physical-return address is required. Refunds and access adjustments are handled electronically. Contact support if a report is inaccessible or materially different from the purchased description.

Last updated: 2 November 2026